II. Storage of Personal Data

We store and process your Personal Data only in India, in accordance with RBI circular in respect of the Storage of Payment System Data dated 6th April 2018. Our data center and systems also maintain backup and disaster recovery systems in India.

III. Sharing of your Personal Data

Any Personal Data that we have access to shall never be shared without your consent.

In various processes / submission of applications / availment of product offerings, we even seek your explicit consent to use / share your Personal Data. In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers. We will share your data with competent/legal/statutory/regulatory agencies/authorities or partners/service providers acting on our behalf (as the case may be) in the following cases:

Only for enabling the provision of the services availed by you, strictly on a “need to know” basis and subject to applicable laws.
It is directed or required by legal/regulatory/statutory/governmental authorities under applicable laws/regulations though a legally obligated request.
It is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.

IV. Usage of Your Personal Data

To facilitate the transactions or report on these transactions;
To undertake research and analytics for offering or improving our services and their security and service quality;
To check and process your requests submitted to us for products/services and/or instructions or requests received from you in respect of these products/services;
To share with you, updates on changes to the products/services and their terms and conditions;
To take up or investigate any complaints/claims/disputes;
To respond to your queries or feedback submitted by you;
To verify your identity for us to provide products/services to you;
To carry credit checks, screenings or due diligence checks as lawfully required by us;
To monitor and review services from time to time;
To undertake financial/regulatory/management reporting, and create and maintain various risk management models;
For conducting audits and for record keeping purposes;
For selective offers and promotions.

We also use your Personal Data to fulfill the requirements of applicable laws/regulations and/or court orders/regulatory directives received by us.

V. Cookie Policy

Please note that a "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
We may use cookie and tracking technology depending on the features offered.
No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.

VI. Links to other websites

Our website may contain links to other websites which are not maintained by us. This privacy policy only applies to us. You are requested to read the other websites’ privacy policies when visiting these websites.

VII. Reasonable Security Practices and Procedures

We take various steps and measures to protect the security of your Personal Data from misuse, loss, unauthorized access, modification or disclosure. We use latest secure server layers encryption and access control on our systems. Our safety and security processes are audited by a third-party cybersecurity audit agency from time to time.

We have provided multiple levels of security to safeguard your app by Login/Logout option and AppLock feature that can be enabled by you. We also ensure the device binding so that the same login cannot be used on different devices without any additional authentication/OTP. Please do not share your The Gold Pay login, password, and OTP details with anybody.

VIII. Contact us

You may contact us on any aspect of this policy or for any discrepancies/grievances with respect to your Personal Data, by writing at spmobilerecharge.com

IX. Policy Review & Updates

This policy will be reviewed by us as and when required and the same may change at any time. The latest & most updated policy can always be found at http://spmobilerecharge.com / . This privacy policy is subject to change based on business, legal, and regulatory requirements. You are kindly advised to review the policy periodically to keep yourself abreast of any changes to the policy.

Privacy-Policy